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Here is a variety of helpful information that we hope will provide you with answers to any font questions you have.


Font Formats

There are different font formats - which one should I choose?
The choice of font format is mostly based on the kind of documents you create and your computer environment. Here are some general guidelines:

OpenType TT
OpenType TT fonts contain TrueType® outlines, and have a .TTF file extension. This is the default font format of both Macintosh and Windows systems. OpenType fonts with TrueType outlines are popular among home users and both small and large businesses or other enterprises.

OpenType PS
OpenType PS fonts contain PostScript® outlines, and have a .OTF file extension. OpenType PS fonts are replacing Type 1 fonts as users upgrade their systems.

Type 1
This is the original font format that was part of the desktop publishing revolution that started in 1985. Type 1 fonts for PostScript and PostScript compatible printers consist of more than one file and have a limited character set. These limitations are overcome with OpenType fonts.

For a chart of how applications support the different font formats, click here

For more information on font formats, click here.


Purchase

Common questions on purchasing a font:

Which credit cards does the Ascender Font Store accept?
The Ascender Font Store accepts American Express, Discover, MasterCard and VISA.

What is a CCV number?
The CCV (Credit Card Validation) number is the last 3 digits of the printed on the BACK of your Discover, MasterCard and VISA card in the signature panel. On an American Express card the CCV number is a four digit number of the FRONT of the card printed above the embossed number.

Does the Ascender Font Store accept debit cards?
No.

Does Ascender accept corporate purchase orders?
The Ascender Font Store only accepts credit cards and not POs to purchase/download fonts. Monotype Imaging does accept POs for custom font development work, or corporate-wide font licenses. If you need to purchase a large volume of font licenses for an organization please contact our sales department to work up a custom PO. 


Download

How do I download a font after I purchase it?
The information on how to download your font is provided on the invoice page (the last step in purchasing a font on the Ascender Font Store), and also on the sales confirmation email. If you cannot find this information click here to contact the Ascender custom support.

How do I find my font after downloading it?
When you download a font we suggest changing the target directory to the desktop. If you can't find the download file, it may have been saved into a temporary folder that your browser saves files to. Here are 3 ways to find the download file:

1. In Windows there are temp folders to look in C:\Temp is the primary temporary folder.

2. The other temp folder is a little tricky to find, but here is an easy way to find it: Click Start, then Run. Type the following into the Command screen: %temp% (include the percent signs) then hit Enter. The Windows explorer screen will open and you can see all the temp files - the download font .zip file may be in this directory.

3. The other method is to search the hard drive for the file.

Font Installation

Do you have questions on how to install a font? We have separate instructions based on your computers operating system:


Using Multilingual fonts

How do I access the WGL characters, accented characters, multilingual characters or special symbols?
Both Windows and Macintosh have tools to make it easy to access characters with an on-screen keyboard utility. For extensive typing we recommended that you enable additional languages for use with keyboard input.

For more information on accessing multilingual characters or special symbols in Windows or Mac OS X, click here.


Character Set/Languages & Scripts

Do your fonts include the Euro symbol?
Yes, all of Ascender's fonts with the Latin-1 character set include the Euro.

What is the Latin-1 character set?
Latin-1 supports the following languages: Afrikaans, Alsatian, Basque, Bislama, Breton, Catalan, Chamorro, Danish, Dutch, English, Faroese, Finnish, Franco-Provencal, French, Frisian, Friulian, Galician, German, Greenlandic, Icelandic, Indonesian, Irish, Italian, Ladin, Latin, Luxembourgish, Malay, Manx Gaelic, Norwegian (Bokmål), Norwegian (Nynorsk), Occitan, Portuguese, Rhaeto-Romance, Romansh, Sami (Inari), Sami (Lule), Sami (Northern), Sami (Skolt), Sami (Southern), Scottish Gaelic, Spanish, Swedish, Walloon, Welsh. For a PDF chart that shows the Latin-1 character set, click here.

What is the WGL character set?
WGL stands for Windows Glyph List, developed by Microsoft with approximately 652 characters to address the languages and scripts of Western, Central and Eastern Europe. For more information on WGL click here.

How do I access the WGL characters, accented characters, multilingual characters or special symbols?
Both Windows and Macintosh have tools to make it easy to access characters with an on-screen keyboard utility. For extensive typing we recommended that you enable additional languages for use with keyboard input.

For more information on accessing multilingual characters or special symbols in Windows or Mac OS X.

Why don't the WGL fonts appear in the Font Menu?
Most Macintosh applications sort the fonts alphabetically, and then by language support. Because WGL fonts have an extensive character set, they may appear at the BOTTOM of the font menu (you may have to scroll down to the bottom of your font list to see the fonts in Mac OS X).

Why can't I download Middle Eastern, East Asian, South Asian or Southeast Asian fonts?
Ascender currently does not sell these fonts for download to end-users because of the level of customer support required to help end-users in their native languages. Therefore Ascender only offers these fonts to developers for license with their products, or to corporations who desire a company-wide license.

Can you create a font with a different language or script?
Yes. The Ascender team is well-known for our expertise in developing custom typefaces and extending character sets. More information on our custom font services


Font Cache troubleshooting

If your fonts are not appearing correctly in the font menu or in documents (“garbled” is a common term for this), then one of the best solutions is to clear your font cache. Depending upon your system and application programs, this may entail deleting multiple font cache files.

What is a font cache file?
These are files used by the operating system and certain applications to keep track of what fonts are installed. If the font cache gets corrupted a variety of problems can ensue, including fonts not appearing in the font list in an application, or wrong fonts (or missing fonts) in documents.

How to clear the font cache
The best approach to delete the font cache file(s). It’s OK to delete these files, as they will automatically be restored once your system is restarted, or when you relaunch an application.

Windows 2000/XP/Vista

The Windows operating system has a font cache file that is located here:
C:\Windows\System32\FNTCACHE.DAT
Delete this file, and restart your system. A new FNTCACHE.DAT file will be created on startup.

Mac OS X

The Mac OS X operating system has numerous font cache files. The easiest way to automatically reset all the font cache files in Mac OS X 10.4 (“Tiger”) and later is to restart in Safe Mode (also known as a “Safe Boot”):
• Shut the computer off.
• Press the power button.
• Immediately after hearing the startup tone, hold down the SHIFT key.
• Release the SHIFT key after the Apple logo and spinning gear (progress indicator).
• Restart the computer without holding down any keys.

For older Mac OS X versions, or to manually remove the font cache files, they are found here:
• com.apple.ATS.System.fcache
• com.apple.ATSServer.FODB_System
• /Library/Caches/com.apple.ATS
• /Library/Caches/com.apple.ATS/501/Classic.fcache
• /Library/Caches/com.apple.ATS/501/Local.fcache
• /Library/Caches/com.apple.ATS/501/System.fcache
• /Library/Caches/com.apple.ATS/501/FondResourceCache
• /Library/Preferences folder: com.apple.ATS.plist
• /System/Library/Caches/com.apple.ATS.System.fcache
• /System/Library/Caches/fontTablesAnnex
 

Application Font Caches:

Mac Office
\Users\User_name\Library\Preferences\Microsoft - delete the “Office Font Cache (10)” or “Office Font Cache (11)” file.

Adobe Acrobat, Creative Suite
Search your computer for “adobefnt*.lst” file(s). Delete all these files. (note that this works on both Mac OS X and Windows systems)

Macintosh Font Utilities:

The following software programs can be helpful to clear the font cache:

Font Finagler

Font Smasher

FontNuke


Font Resources


 

 Font Management Utilities